BOS is a free and independent dispute resolution service. We look into complaints by customers about their banks. Sometimes we make formal decisions, but often we facilitate outcomes agreeable to the customer and the bank before that. We also help in other ways, such as offering information and guidance on banking matters.
Digital Messaging & Systems, Internal Affairs are responsible for enforcing the Unsolicited Electronic Messages Act 2007. The Act prohibits the sending of unsolicited commercial email, fax, SMS text and other instant messages or what is commonly referred to as spam. Spam also includes messages that seek to obtain a financial advantage or gain from another person dishonestly. For more information please visit www.spam.govt.nz.
The Advertising Standards Authority is an industry organisation that sets standards for responsible advertising across all media in New Zealand through its Codes of Practice. To support code compliance, the ASA provides education and training and a free consumer complaints process. The nine member Complaints Board has five public members and four industry members and meets fortnightly to adjudicate on complaints.
For more information see our website: www.asa.co.nz
FSCL is an independent not-for-profit external dispute resolution scheme which provides dispute resolution services to participating financial service providers and their clients. The FSCL process focuses on resolving complaints through conciliation and assisted negotiation and is also able to make formal determinations which are binding on financial service providers. The FSCL process is free to consumers. For a list of FSCL’s participants and more information on FSCL visit www.fscl.org.nz
The Classification Office is an independent Crown entity which classifies films and other content, and has a key role providing information about classification work. It conducts research and produces evidence-based resources to promote media literacy and enable New Zealanders to make informed choices about content they consume.
CAB is a nationwide, but locally based, community organisation. We help people to know and understand their rights and obligations, and how to use this information to get the best outcomes. We provide people with the confidence and support they need to take action. We use insights from our clients’ experiences to work for positive social change.
The Broadcasting Standards Authority (BSA) is an independent Crown entity that oversees the broadcasting standards regime on behalf of New Zealanders. We determine complaints, oversee and develop broadcasting standards, and engage with broadcasters and the public to help people understand and apply the broadcasting standards system, our decisions and our research.